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If your questions aren’t answered here, please send us a message.
We are located in the heart of the south, the Velvet Ditch, also known as Oxford, Mississippi.
Yes! We happily ship worldwide! International customers are responsible for payment of all import duties, customs fees, VAT, or other taxes.
These fees are collected when the shipment is delivered. They are not shipping charges.
If your shipment becomes delayed in customs, please understand this is beyond our control.
Thacker Mountain BBQ Supply is owned by Holly and Steven Jubera, of Oxford, MS. Holly wanted to own her own business and thought her husband looked bored on the weekends. Thus, how it all began and more is yet to come…..
As a matter of strictly enforced company policy, bottled food items are non-returnable. For non-food items, if food substances come into contact with the non-defective appliance(s) you purchase, in other words, if you USE the product(s) (even once), we will not accept your return and refund your purchase price, nor will any related shipping charges be reimbursed with regards to your order. Also, please keep all original packing material and documentation in the unlikely event that your merchandise is defective and/or requires warranty-related repair/replacement by the manufacturer. Before returning any product, you must obtain a Return Authorization. Please have the following information ready when calling: • Customer name • Order number • Item name and number • Description of the problem. Thacker Mountain BBQ Supply will accept all unused products that are received defective or damaged in shipping for credit, exchange, or replacement at Thacker Mountain BBQ Supply discretion within 30 days from the date of purchase. All other merchandise defects will be the sole responsibility of the manufacturer and stipulations contained within the manufacturer’s warranty will apply (see your Manufacturer’s Warranty for contact information). Some non-defective, unused products may be returned for credit or exchange. Those returns authorized by Thacker Mountain BBQ Supply must be completed within 30 days of the date of purchase. All approved return merchandise must be returned within 30 days from the date of purchase, complete and in resaleable condition and must include original packing material, manuals, blank warranty cards, and other accessories provided by the manufacturer. Thacker Mountain BBQ Supply reserves the right to authorize product returns beyond 30 days from the date of purchase.
Most definitely! Your security is very important to us. ThackerMountainBBQSupply.com uses Secure Sockets Layer (SSL) encryption to protect data transmissions of your personal and financial information. SSL is the industry-standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, address, and phone number, so that it can not be read as the information travels over the Internet. ThackerMountainBBQSupply.com does not allow any transactions that do not occur on a secure connection.